The Agile Manifesto clearly valued “individuals and interactions over processes and tools.” But modern Agile practice has completely inverted this value, becoming obsessed with tools like JIRA over actual human interactions and outcomes.
Requirements are filed as tickets, productivity is measured in tickets closed, and worth as an employee is judged by your JIRA velocity. Instead of gauging real output and teamwork, managers simply look at metrics from tools.
This tool obsession flies against the original spirit of Agile and harms organizations in multiple ways:
It reduces rich human collaboration and problem solving to a set of tool workflows. Gathering around a physical board to discuss work is replaced by staring at JIRA reports.
It focuses the team on pleasing tools, not customers. Workers optimize for getting tickets marked “done” instead of solving real user problems.
It distorts incentives around busywork. Easy tickets get prioritized over complex efforts since they boost JIRA velocity metrics faster.
It hampers creativity and flow. Workers constantly context switch between tools instead of focusing on heads-down problem solving.
The right tools can help coordinate work, but they cannot replace direct communication and collaboration between empowered, aligned teams. A great software company can still be great with a whiteboard and post-it notes if the fundamentals of people and culture are strong.
Let’s stop worshipping Agile software tools as the center of the universe. Instead, focus on building skilled, motivated teams and clear goals, and let the tools support that instead of ruling it. Outcomes matter, not JIRA throughput.